Terms and Conditions
1. Scope of application
The following terms and conditions apply to all orders via our online shop.
2. Contracting party, conclusion of contract
The purchase contract comes with Phonopack.
By placing the products in the online shop, we issue a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the corrective aids provided for this purpose in the order process. The contract is concluded by clicking on the order button to accept the offer via the goods contained in the shopping basket. Immediately after sending the order, you will receive a confirmation by e-mail.
3. Contract language, contract renewal
The languages available for the contract are German and English.
We store the contract text and send you the order data and our terms and conditions by e-mail. You can also read the terms and conditions on this page at any time. You can view your past orders in our customer login.
4. Terms of delivery
In addition to the indicated product prices are still shipping costs added. You can find out more about the amount of the shipping costs in the offers.
You have the possibility to pick up at Phonopack GbR, Brandenburger Str. 30, 04347 Leipzig, Germany at the following business hours: Mon-Fri from 9 am-4pm.
We do not deliver to packing stations.
5. Payment
The following payment methods are available in our shop:
Payment in advance
If you choose the method of payment in advance we will call you our bank account in separate email and deliver the goods after payment receipt.
PayPal
In the ordering process, you are forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register, authenticate with your access data and confirm payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction is automatically executed by PayPal immediately afterwards. You’ll get more information during the ordering process.
SOFORTÜBERWEISUNG
After submitting the order, you will be redirected to the website of the online provider SOFORTÜBERWEISUNG. In order to be able to pay the invoice amount via SOFORTÜBERWEISUNG, you must have an online banking account activated with the PIN / TAN procedure for the participation in SOFORTÜBERWEISUNG, have the appropriate authorization and confirm the payment instructions to us. You’ll get more information during the ordering process. The payment transaction will be carried out immediately by SOFORTÜBERWEISUNG and your account is debited.
6. Transportation damage
If goods with obvious transport damage are delivered, please report such faults immediately to the deliverer as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.
7. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory right of non-liability shall apply.
The limitation period for claims for defects in the case of used goods shall be one year from delivery of the goods.
The above limitations and deadline reductions do not apply to claims due to damages caused by us, our legal representatives or vicarious agents
in case of injury to life, body or health,
in case of intentional or grossly negligent breach of duty as well as fraudulent intent,
in the event of violation of essential contractual obligations, the fulfillment of which allows the proper implementation of the contract at first and on whose compliance the contractual partner may regularly rely (cardinal obligations)
in the context of a guarantee promise, if agreed or
as long as the scope of the Product Liability Act is in force.
Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the Onlineshop.
8. Liability
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents
in case of injury to life, body or health,
in case of intentional or grossly negligent breach of duty,
in case of warranty, as agreed, or
as long as the scope of the Product Liability Act is in force.
In the case of a breach of essential contractual obligations, which is the fulfillment of the proper execution of the contract, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability is dependent on the foreseeable liability Damage that is typically expected to occur. In addition, claims for damages are excluded.
9. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which can be found here https://ec.europa.eu/consumers/odr/.
We are ready to take part in an extrajudicial conciliation procedure before a consumer sacking center.
GTC created with the Trusted Shops Rechtstexter in cooperation with Wildebeuger Solmecke Rechtsanwälte.
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